Wednesday, October 11, 2017

Kerry Patterson. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition.   McGraw-Hill Education, 2013. 304 p.  $21.

Founder of VitalSmarts, a company that advises business on leadership and change.

How people in authority can confront folks who break agreements and successfully work things out.